Cultural Elements
Returns, Exchanges & Claims
We want you to feel good about every piece you receive. If something is not quite right, we are here to help with a process that is clear, thoughtful, and fair.
Refund Summary
Unused items returned within 30 days of delivery are eligible for a full refund to the original form of payment.
30-Day Window
Returns must be postmarked within 30 days of delivery.
No Pre-Authorization
Simply mail your return with your packing slip.
USA-Based Support
Our team ships and supports orders from the United States.
Return Address
Cultural Elements
930 Newark Avenue, Suite T402
Jersey City, NJ 07306
Returns
Please include the item(s) you are returning and your packing slip.
- Items must be unused, with tags if applicable, and in original packaging to qualify for a full refund.
- If you no longer have your packing slip, simply include a note with your order number, name, and email address so we can process your return.
- Items marked final sale are non-returnable.
- Original shipping charges are non-refundable.
- Return shipping costs are not covered.
- Returns must be postmarked within 30 days of delivery.
Exchanges
Need a different size or color?
The fastest way to exchange an item is to place a new order for your preferred size or color, then return the original item for a full refund.
This way, you do not have to wait for processing, and you will not miss out if the item sells out.
Please note: Designs can sell out quickly.
Refund Policy
Refunds are issued to your original form of payment once your return is received and approved. Please allow up to 14 business days for the refund to appear. Original shipping charges are non-refundable, and return shipping costs are not covered.
Processing times may vary slightly depending on your bank or credit card provider.
Missing, damaged, or incorrect item?
In the rare event that an item is missing, damaged, or incorrect, please email us within 5 business days of delivery.
Please keep all original packaging, inserts, labels, and shipping materials until the issue is fully resolved. This helps us review the claim and assist you as quickly as possible.
Received a gift that’s not your style?
Return it for store credit—use your store credit on anything you love.
Share the original order number or gift giver’s name/email, include a note that says “store credit please”, and provide your email address. We’ll take care of the rest.
A Note on Handmade Beauty
Many Cultural Elements pieces are handmade by artisans using natural materials and traditional techniques. Slight variations in texture, finish, shape, or color are part of what makes each piece unique.
These subtle differences are not defects—they are part of the character, individuality, and beauty of handmade work.
Frequently Asked Questions
A few helpful answers before you reach out. If you still need assistance, our USA-based team is happy to help.
Will I get a full refund?
Yes. Unused items returned within 30 days of delivery are eligible for a full refund to the original form of payment.
Are shipping charges refunded?
No. Original shipping charges are non-refundable, and return shipping costs are not covered.
Do I need approval before mailing my return?
No. Pre-authorization is not required. Please include your packing slip with the return.
What if I no longer have my packing slip?
No problem. Please include a note with your order number, name, and email address so we can process your return.
How long do I have to return an item?
Returns must be postmarked within 30 days of delivery.
How long does it take to receive my refund?
Once your return is received and approved, please allow up to 14 business days for the refund to appear in your original form of payment.
Can I exchange a gift?
Yes. Gift exchanges are issued as store credit. Please provide the original order number or gift giver’s name/email, a note saying “store credit please,” and your email address.
What if I need a different size or color?
The fastest option is to place a new order for your preferred size or color first, then return the original item for a full refund. This helps you secure the item you want before it sells out.
What should I do if my item arrived damaged or something is missing?
Please email us within 5 business days of delivery and keep all original packaging, labels, inserts, and shipping materials until the issue has been resolved.
Why does my piece look slightly different from the photo?
Because many of our pieces are handmade, slight variations in color, texture, finish, or pattern can occur. Natural materials and artisan techniques give each piece its own character.
Are handmade variations considered defects?
Not usually. Small differences and subtle imperfections are often part of the beauty of handmade work. They reflect the human touch behind each design and make every piece one of a kind.
Where is Cultural Elements based?
Cultural Elements is a USA-based company. Orders ship from the United States, and our customer support team is here to assist you from here as well.
Can I return a final sale item?
No. Items marked final sale are not eligible for return or exchange.
What should I include with my return?
Please include the item(s) you are returning and your packing slip. If you no longer have it, include a note with your order number, name, and email address.
